Frequently Asked Questions

We offer virtual visits and in-person appointments based on your personalized care plan, preferences and provider availability.  All in-person appointments are scheduled at our warm and welcoming space in New York City. We’re here to support you on your mental health journey–wherever that unfolds.

While we do offer virtual and in-person appointments for most of our services, Spravato® (esketamine) treatment and acupuncture are the services that are only available in-person at our Manhattan location.

We ask for you to fill out all of your intake forms at least 48 hours prior to your scheduled appointment.  This will enable your provider to review your information prior to your visit. If you have any questions about filling out your forms, please do not hesitate to reach out to us at hello@beingheath.co and we would be happy to assist you.

We have a 48-hour notice cancellation policy. You can easily reschedule or cancel your appointment up to 48 hours in advance by clicking on the link in your email or text message reminders or by logging into the patient portal. Any requests to reschedule or cancel your appointment less than 48 hours in advance will incur a fee. For self-pay (out-of-pocket) appointments, the full session fee applies. For in-network insurance appointments, a $100 fee will be charged.

We are currently in network with Aetna, Cigna, Northwell Direct, Oscar and UnitedHealthcare for a majority of our providers. Certain services are not covered by commercial insurance.
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Our team is happy to review your benefits and estimate out-of-pocket costs before your initial visit. We can also provide a superbill for any out-of-network reimbursements.

At this time, we do not accept Medicare or Medicaid, but please check back in the future for updates.

You can use your insurance with our in-network clinicians for services including traditional and interventional psychiatry consultations, medication management, psychotherapy, Spravato® treatment, acupuncture and nutrition.

When you schedule your initial visit with a Being Health clinician, you’ll be asked to enroll and upload your insurance card through our secure online portal. We’ll then verify your benefits and automatically estimate your out-of-pocket costs, such as copay, coinsurance or deductible. You can expect a benefits summary via email within one business day.

Prefer to check coverage before booking? Schedule a free 15-minute call with a member of our team.

Every plan is different, which is why we verify your benefits before your first visit to let you know if you can expect to pay a copay.

If your visit is covered by insurance, a copay is due at the time of service. Any out of pocket costs related to coinsurance and unmet deductibles will be automatically billed to the credit card on file once your insurance plan has processed your claim.

For self-pay visits, all services must be paid in full at the time of the appointment. Your preferred form of payment will be automatically charged at the end of each visit.

Being Health accepts HSAs, FSAs, American Express, MasterCard, Visa, Discover, cash (in-person), and financing options through Advance Care Card and CareCredit.

Yes, you can use your HSA or FSA card just like a regular credit card and securely save it in your online portal. Being Health will automatically charge any out-of-pocket costs to your saved card.

Coinsurance is the portion of care costs you’re responsible for after insurance has paid its share. The percentage varies by plan.

For example: If a visit costs $200 and your plan has 25% coinsurance, your insurance would pay $150 and you would owe $50 after the claim is processed.

At Being Health, you’re supported by a deeply trained, multidisciplinary care team. Our psychiatrists are board-certified physicians specializing in psychiatry, and our therapists include doctoral-level psychologists, licensed clinical and master social workers, and licensed mental health counselors. Our integrative care extends further with a double board-certified functional medicine physician, a certified nutrition specialist trained in functional medicine and intuitive eating, and licensed, board-certified acupuncturists. All clinicians are trained in the Being Health model of care, receive ongoing supervision from clinical experts, and come together weekly in integrative care rounds, so your care is collaborative, aligned, and centered on you.

When booking your first appointment, you will select the type of service you want to receive and we will pair you with one of our expert clinicians. Your provider will meet with you in person or virtually to conduct a comprehensive mental health assessment and develop a personalized care plan tailored to your needs and preferences.

Psychiatrists are medical doctors who can conduct a comprehensive diagnostic evaluation, develop a care plan for you and prescribe medications according to your unique needs. Our psychiatrists at Being Health are also trained in psychotherapy so you can be assured that during your visit, you may discuss all of the factors that contribute to your mental health outside of only discussing symptom management.

Psychiatric nurse practitioners (NPs) are advanced practice nurses who can also diagnose mental health conditions, prescribe medications, and provide therapy. They offer similar services to psychiatrists and work closely with our medical team.

Psychotherapists are licensed mental health providers who can provide psychotherapy but they are not medical doctors and cannot prescribe medications. Psychotherapy can be provided by a series of different licensed clinicians at Being Health including Psychologists, Licensed Clinical Social Workers and Licensed Mental Health Counselors.

Yes, Spravato® was first approved by the FDA in 2019 for use alongside an oral antidepressant to treat treatment-resistant depression (TRD) in adults—typically defined as depression that hasn’t improved after trying at least two antidepressants. Spravato® is also approved for adults with major depressive disorder (MDD) who are experiencing acute suicidal thoughts or behavior.

In early 2025, the FDA expanded its approval, allowing Spravato® to be used on its own, making it the first and only FDA-approved monotherapy for adults with TRD.

Spravato® works differently from common oral antidepressants. Rather than targeting serotonin, it targets the NMDA receptor, a part of the brain’s glutamate system involved in mood regulation and neuroplasticity. This unique mechanism can potentially lead to rapid improvement in symptoms and has been shown to be uniquely effective in individuals experiencing depressive symptoms that haven’t responded to other forms of treatment.